App Maintenance Case Study: InOn Health

The Client

InOn Health is a patient engagement platform that sends thousands of text messages every month. These messages include: Appointment reminders, current health information (eg: where to get the COVID vaccine), patient questionnaires and surveys…and many other text messages used to engage patients

The Ask

InOn Health needed a parter to provide ongoing support, maintenance, and improvements to their existing platform. Their previous developers were no longer available to support their complex system. They also needed a robust administration portal for managing their live system.

Our Solution

We contracted with InOn to provide ongoing support, maintenance, and improvements to their existing system. We maintain their software applications, including: Ruby on Rails, Ember, and SQL. We perform database updates to run reports, clean data, and optimize their systems. We also maintain their cloud infrastructure, hosted in AWS.

The Successful Results

  • Hours of work saved through the introduction of a new admin portal
  • Happier customers because of a stable platform
  • Peace of mind that their platform is being actively monitored